Malaysia’s shifting customer expectations affect not only the way banks serve their customers, but also how they equip their employees with the relevant skills to face the increasingly digitalised working environment.
Here are some data points to consider:
- 69% of employers are reporting difficulties hiring skilled workers
- The Financial and Insurance sector employment grew by 11% in 2020
- Online banking transactions grew by 49% while e-wallet transactions increased by 131%
- 140% Demand growth for key Accounting & Finance roles in Malaysia
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The Malaysian Investment Development Authority (MIDA) and Citibank Bhd (Citi Malaysia) have teamed up to offer a financial platform and seamless provision of end-to-end banking services to new and existing foreign investors in Malaysia.
In a joint statement today, MIDA and Citi Malaysia said they had inked a memorandum of understanding (MoU) for the partnership.
MIDA Chief Executive Officer (CEO) Arham Abdul Rahman said the MoU with Citi Malaysia signifies the government agency’s continuous commitment to pursuing high technology and high value-added investment projects according to the National Investment Aspiration (NIA) framework and goals of the 12th Malaysia Plan (12MP).
The Malaysia Digital Economy Corporation (MDEC), in collaboration with EasyStore today announced the launch of the Malaysia Select Campaign (via a Malaysia-Taiwan shopping platform) which aims to assists Malaysian businesses to expand to Taiwan. The campaign is scheduled to run from October 1 to October 10 and is supported by Commerce Development Research Institute of Taiwan, Exabytes, EasyParcel and Janio.
This morning AMCHAM held a Spotlight session featuring Nutanix where Raymond Lau, Senior Technologist at Nutanix, gave an informative presentation on understanding Cloud decisions to maximize efficiency and productivity. He went into detail on the different Cloud models available, the business and technical considerations for Cloud decisions, and what Nutanix offers.
This was a very insightful session as attendees were able to learn more about various Cloud solutions for business. A special thank you to Raymond Lau for conducting the Spotlight session.
The AMCHAM Spotlight session is a unique and interactive event platform for companies to highlight their brand and showcase particular products or services to an exclusive audience within the AMCHAM membership.
Hong Kong SAR, China, Sept 2, 2021 — FedEx Express, a subsidiary of FedEx Corp. (NYSE: FDX) and one of the world’s largest express transportation companies, announced the launch of FedEx® International Connect Plus (FICP), a new FedEx Express International, day-definite, e-commerce shipping service that combines competitive speed with attractive prices, in the Asia Pacific, Middle East and Africa (AMEA) region.
The launch of FICP further enhances FedEx e-commerce capabilities as businesses are increasingly looking for more diversified, cost-effective solutions to meet consumers’ ever-changing needs. According to Deloitte, consumers today prioritize not just products but a holistic, end-to-end shopping experience. Shipping costs and delivery options are two of the most significant drivers of cart abandonment – about 40% of consumers won’t complete checkout if the delivery costs are too high. Another 10% will abandon their cart if a package cannot be delivered on time or flexible delivery options are not available.[1]
With FICP, e-tailers across ten markets including Australia, Hong Kong, India, Japan, mainland China, Malaysia, Singapore, South Korea, Taiwan, and Thailand are now empowered to provide their customers with an international shipping solution with prices that offer value-for-money, while ensuring shipments will be delivered within 1 to 5 business days* within AMEA**.
This new service comes with the reliability of FedEx international, day-definite delivery service, coupled with its customs clearance expertise. It is further supported with capabilities including tracking, sending out notifications to receivers and flexibility to change delivery options via FedEx Delivery Manager®, which gives e-tailers’ customers more visibility, control, and convenience over their online orders.
Key benefits of FICP for e-tailers and their customers include:
Greater value – The FICP allows businesses to enjoy greater savings at competitive day-definite transits, and their customers get value for money by matching attractive prices with their specific delivery needs.
Flexibility and control – Besides home delivery, the FICP service enables e-tailers to give their end-customers the flexibility to pick up their package from hundreds of available pick-up locations nearby, and the option to change delivery date and location.
Seamless Integration – Both online and offline shipping automation solutions are available for e-tailers to enjoy a paperless experience.
Peace of mind – FedEx extensive parcel tracking capabilities gives e-tailers and customers visibility throughout the entire delivery journey.
Digital retail sales in the Asia-Pacific reached nearly USD $2.9 trillion in 2021[2], as mainland China and India continue to lead the e-commerce sales across the region. This growth has led e-tailers to adapt and meet consumer expectations in this post-pandemic, digital-first era to reimagine their physical assets and make significant upgrades to their current logistics networks[3].
“Building a robust e-commerce ecosystem is a top priority for us at FedEx. With FICP, we have an ideal solution for businesses to meet heightened expectations of consumers for reliable, and economical delivery services,” said Kawal Preet, president of the Asia Pacific, Middle East, and Africa (AMEA) region at FedEx Express. “By providing businesses with a broader range of shipping solutions, we help them accelerate their cross-border e-commerce offerings and connect to more online shoppers across the Intra-AMEA markets.”
[1] https://www2.deloitte.com/content/dam/Deloitte/us/Documents/technology/us-deloitte-digital-commerce-transformation.pdf
[2] https://www.emarketer.com/content/top-global-ecommerce-markets
[3] https://www.forbes.com/sites/michelleevans1/2021/01/19/five-e-commerce-trends-that-will-change-retail-in-2021/?sh=1e6e77c11435
As Malaysia prepares to transition to a nationwide endemic phase, employers are exploring ways to enable a safe Return to Work. A critical concern on employers’ minds is the management of unvaccinated and vaccinated employees at the workplace.
Today’s session, led by Shazmi Ali, Vice President Human Resource, Shell Malaysia and Selvamalar Alagaratnam, Partner, Skrine Advocates & Solicitors sought to shed light on the topic, from HR and legal perspectives.
Key issues that were discussed:
- Can employers enforce mandatory vaccination or penalize employees who refuse to be vaccinated?
- How do employers manage information on employee vaccination in terms of the Personal Data Protection Act?
- What are incentives that employers can take to encourage vaccination? eg. compensation and benefits
- Taking into account OSHA compliance and the Future of Work, aside from vaccination, what are other measures employers can take eg. SOPs/ office space management to mitigate employees who do not want to be vaccinated?
A dynamic and insightful session that will certainly help employers in the coming months, as they prepare to welcome employees back to the workplace. Says Shazmi, “It takes years to build the reputation of a company. Do not take actions without due considerations. Ask yourself – are the actions you are taking legal, ethical and wise?’ Says Selva, “With the fluidity of the situation, operating with a lot of common sense is best.”
For further questions/ comments, reach out to Elaine Wong at [email protected].
