InterContinental Kuala Lumpur is back with luxurious year-end staycation packages and festive dinner buffets. Check out their enticing offers here
Kuala Lumpur, 7 December 2021 – Gibraltar BSN Life Berhad (“Gibraltar BSN”) has unveiled its enhanced Chatbot, GINA (Gibraltar INtelligent Assistant) to provide round-the-clock customer service through WhatsApp, Facebook Messenger, and website.
The intelligent Chatbot can also converse in English and Bahasa Malaysia, making it the first of its kind in the local life insurance industry.
First introduced in 2019, GINA has been upgraded with a state-of-the-art Natural Language Processing (NLP) engine, boasting more than 80% effective accuracy in interactions. Apart from resolving customer queries regarding their policies, GINA can also explain the different types of products that Gibraltar BSN offers and even suggest relevant protection products.
The smart Chatbot also comes with machine learning capabilities, enabling it to learn and improve from every interaction.
Lee Kok Wah, Gibraltar BSN’s Chief Executive Officer, said that GINA 2.0 marks the life insurer’s first move towards cognitive intelligent customer service.
“According to research, 50% of customers now expect businesses to be available 24-7 [1], with 69%[2] of them preferring interacting with Chatbots to receive instant responses. GINA fits perfectly in our strategy to enhance our customers’ experience by engaging with them on their preferred platforms and at their own time.”
GINA can handle multiple customer queries at a time and upon request, the Chatbot can connect customers to Gibraltar BSN’s Customer Care representatives during working hours.
Kok Wah added, “Customer experience is critical to our success. Apart from reducing turnaround time on customer service, we will be able to optimise GINA to provide better customised support and leverage the valuable customer insights in real time, leading to better customer retention.”
Since the launch of Malaysia’s first e-Policy delivery through WhatsApp in 2019, Gibraltar BSN continues to innovate to enhance its services to its customers. Among the recent digital initiatives introduced this year includes the launch of Live Chat and i2u, an e-Commerce insurance platform offering protection plans from as low as RM7.90 per month.
[1] Source: 3 stats that show chatbots are here to stay, Venturebeat (https://venturebeat.com/2016/08/26/3-stats-that-show-chatbots-are-here-to-stay/)
[2] Source: The Future Of Chatbots In Insurance, Cognizant, 2019 (https://www.cognizant.com/us/en/archives/whitepapers/documents/the-future-of-chatbots-in-insurance-codex4122.pdf)
Intel Malaysia signed an MOU with the Malaysian Investment Development Authority (MIDA) to enhance talent development within the country’s electrical and electronics (E&E) industry. The MoU is a framework to facilitate the cultivation of a thriving tech talent ecosystem and ultimately prepare Malaysia’s workforce for an increasingly digital and Artificial Intelligence (AI) world.
“AMCHAM hopes this framework will be able to address the talent gap that is crucial, critical and immediate. Malaysians are very talented but with evolving business models, local talent needs to be exposed to new ideas and methodologies,” said Siobhan Das, CEO of AMCHAM.
According to the Malaysian Investment Development Authority (MIDA), the MoU will include human capital development for the future workforce, research and development collaborations, expansion of local sourcing, driving the adoption of Industrial Revolution 4.0 (IR 4.0) by electrical and electronics ecosystem players, and the deployment of Intel’s digital readiness programme.
Iskandar Investment Bhd (IIB), through its subsidiary, EduCity Iskandar Malaysia Sdn Bhd (EduCity) launched the PERANTIS Iskandar programme, a dedicated Human Capital Development programme aimed at revitalising economic development for the Iskandar Malaysia region.
Malaysia, Pasir Gudang, 9 December 2021 – Cleantech Solar has commissioned a 2 MW rooftop solar PV system at one of Barry Callebaut’s biggest cocoa facilities in Asia Pacific. The project was delivered under a long-term power purchase agreement (PPA) signed between Barry Callebaut Manufacturing Malaysia, a 100% subsidiary of the Barry Callebaut Group, the world’s leading manufacturer of high-quality chocolate and cocoa products and Cleantech Solar, a leading provider of renewable energy solutions to corporations in Southeast Asia and India.
With the project fully financed, designed, installed, operated and maintained by Cleantech Solar, this arrangement will help Barry Callebaut cut both carbon footprint and electricity cost at zero capital investment under a solar as a service model. The solar power plant’s 4,558 PV modules are expected to generate over 2,400 MWh of clean electricity in the first year of operation, which is equivalent to offsetting over 1,400 tonnes of CO2 emissions, thereby contributing to Barry Callebaut’s target to become carbon positive by 2025.
Mr. Robert Kotuszewski, Barry Callebaut’s Managing Director in Malaysia, said:
“As a market leader, Barry Callebaut believes in running operations around the world responsibly and sustainably. This solar power plant generates clean electricity on-site on our rooftop. Thanks to the technology developed by Cleantech Solar, our company now has a reliable solution to generate renewable electricity to power our cocoa factory in Pasir Gudang while also reducing our environmental footprint.”
Mr. Raju Shukla, Founder and Executive Chairman of Cleantech Solar, said:
“It is a pleasure to see Barry Callebaut’s cocoa factory in Pasir Gudang reap the benefits of our high-quality solar PV solution. Businesses are stepping up on their sustainability leadership, and with solar becoming financially attractive, we are seeing an increased uptake of the technology in Malaysia. With zero upfront and maintenance costs for Barry Callebaut, this project can serve as a best practice and business case for companies with the agenda to reduce carbon emissions whilst at the same time, save considerably on energy costs.”
Construction giant Gamuda Bhd is targeting to secure at least RM10 billion of order book next year from the Penang South Islands (PSI) and Australia projects. Gamuda Engineering managing director Justin Chin Jing Ho said as at November this year, Gamuda’s order book stood at RM4.5 billion.
